How Can We Help?
Owned and operated by Crestline Collective, LLC, we welcome every question about saunas, outdoor kitchens, gazebos, and pergolas.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Delivery windows can vary for larger items like saunas, outdoor kitchens, and gazebos due to their size and weight.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment every step of the way to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on conditions and how to initiate a return for your sauna, pergola, or other purchase.
Can I exchange an item for a different model?
We are happy to help with exchanges within our return window. Reach out to us by email or phone and we will walk you through the process based on the product you have.
How do I choose the right sauna or gazebo size for my space?
We recommend measuring your available patio, deck, or yard area before ordering. Product pages include detailed dimensions, and our team can help you compare models to find the best fit for your backyard.
Do your outdoor kitchens and pergolas require assembly?
Most of our outdoor structures arrive with assembly instructions included. Assembly is completed by you or a local contractor of your choosing, and detailed guides are provided with each product.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
